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Frequently Asked Questions


Q: Can I pay my bill online?
Bills for physician services, hospital services, and ambulatory surgery can be paid online through secure patient portals. 

Q: I have a question about my bill. Who do I call?
If you have questions about your bill please call our Customer Service/Billing Department at 215-856-1000.


Q: What insurance do you accept?
We accept most health insurance plans including Medicare and Medicaid plans. To find out if your specific plan covers our services, call our Customer Service Department at 215-856-1000.

Appointment and Test Scheduling

Q: How do I schedule a diagnostic test (mammography, x-ray, etc)?
You can schedule a diagnostic test by calling 215-938-5700 or completing an appointment request form.

Q: How do I schedule an appointment with a Redeemer Health OB-GYN or primary care physician?
If you are an existing patient you can request an appointment via the My Health Story patient portal. If you’re a new patient or haven’t received your Patient Portal logon information yet, search for a physician’s phone number here.

Medical Records

Q: Can I access my medical records?
Medical records can be obtained via online patient portals.

Q: How do I reset my password/Who is my administrator?
The patient portal for hospital in-patient visits is administered by Medical Records at 215-938-3205, while the patient portals for physician office visits are administered by your physician’s office.

Q: Can I get copies of my records?"
You can receive a copy of your medical records by calling:

  • Hospital In-Patient Medical Records – 215-938-3205
  • Radiology – 215-938-3480
  • Physician Records – find your physician here and call their office with the phone number provided.

Home Care

Q. What services/support can I get in my home?
Redeemer Health Home Care & Hospice offers a full range of home care services administered by our skilled professional nurses and therapists in conjunction with a physician’s plan of treatment. Learn more.

Residential Services

Q: What options are available for senior living?
A: Redeemer Health has two locations, Holy Redeemer Lafayette and St. Joseph Manor, that offer a variety of residential options for seniors including independent living, personal care, skilled nursing, and short-stay rehabilitation. In addition, Redeemer Health's Cedar Views at the Villages of Pine Valley offers resort-style, maintenance-free living for active adults age 62+ 


Q: What positions are open right now?
You can access a list of open positions here.


Q: Do you have any training programs?
Redeemer Health offers Home Health Aide training. Learn more or apply here.

Q: Can I get any certifications at Holy Redeemer?
The American Red Cross provides CNA (Certified Nurse Assistant) training at Redeemer Health. For more information or to register call 215-405-8536. Additionally, the Safety Institute provides CPR and First Aid certification at Redeemer Health. For more information or to register, call 215-674-3444.


Q: Can I become a volunteer?
To become a volunteer, you must:

  • Be at least 16 years of age
  • Be able to commit to a minimum of 50 hours of service
  • Complete a volunteer application
  • Complete a health screening and a 2-step PPD test
  • Complete a new volunteer orientation

Q: Who do I contact to get more information about volunteering or to apply?
Please contact the Volunteer Services department at 215-938-3238.